Boston Sports Clubs

Used to go to the Watertown location, was able to cancel my membership due to covid. I moved and live in Florida now and I was hit with a surprise Waltham charge like many others it seems. I don't really post reviews but felt necessary to post in this situation since it took forever to cancel and then i get a new charge at a location I've never been to. It's pretty clear they use bare bones systems (likely outdated and no longer vendor supported) to manage their customers demographic and billing info. I'm sure the staff are great, but upper management should focus on using this time to rebuild their business, not try to nickel and dime people in their database.

Classic money trap sort of gym, there are a million ways to sign up but if you want to cancel your membership, you will have to go in personally or SEND A LETTER! They have an app and a website but you cant cancel from there. You cant cancel over the phone either (after verification ) but you can free the account and they will charge you after that. Extremely poor business model for the long term. They sent me a charge after 5 months after I cancelled by membership because they conveniently have no record of correspondence nor do they issue receipts. This company should be sued!

We are having the exact same experience as the woman who found out that she had her membership reopened without her knowledge or consent, and are being charged!! It is impossible to get through to a manager on the phone. This would seem to be illegal.

much like many others i became a victim of money stealing by this organization for services I stopped since mid March 2020. i cancelled my membership twice since the end of March. was told first time that my request has been accepted and my membership got cancelled. my bank was not charged anything up until September, when all of a sudden BSC started charging me unrelated amounts along with monthly membership fee for the months i am not a member any longer. I in person went to the Waltham location on Nov 9 and reiterated that i have cancelled my membership. received an email after 4 days, confirming my cancelation. However, BSC again charged me a monthly fee for the month. last night, Nov 30, at 7.38pm i received an email from BSC membership experience group notifying that since my home club (Waltham) is closed on Nov 30 , i can go to another location !? I am not a member of your club. how long will it take you to understand i have cancelled my membership TWICE and have a confirmation of the cancelation. STOP STEALLING MONEY FROM PEOPLE. this organization and its executives need to be sued. DISGUSTING, is the only word that comes to mind when i hear BSC's name.

I was a member of a BSC at a different location . During covid lockdown, the gym was closed and membership was transferred to waltham. I had a hard time trying to cancel my membership but finally succeeded and was told my membership was cancelled. Imagine my surprise when I was charged again the next month even though I have never been to the gym in months. I tried contacting the gym to no avail. I was really pleased with BSC membership till this horrible experience. Seriously disappointed.