Equinox Kensington

I was a member in Feb 2020, after joining for 6 days and going to a few classes , I decided to try the Spin class on the 6th day. There was no proper orientation for new members and I ended up injuring for ankle as my right foot got stuck in the peddle.nnIt has been 9 months since my accident and my ankle never recovered and am still suffering. Having been contacting the management when the accident happened, I tried to negotiate for my initial membership fee be returned since I was only a member for 6 days, not only were they unsympathetic of my injury and took no responsibility in the defect of their machine which caused my injury, the management cancelled my membership prematurely without refunding me. Shame on the management as the overall team is very friendly and competent gym instructors.

Exceptionally crowded at peak times, poor maintenance (one water station has been “out of order” for many months, locked roof room leaks), shower water temperature fluctuates rapidly up/down while showering and the staff could use some training.nnTwo staff examples: 1. Meat head trainer came up to me while I was stretching with headphones on and asked, repeatedly, if I had been using the bench. No, I had not, but I ignored him the first time. He kept pressing and I said “no, why??” and he then accused me of leaving weights on it.nn2. Just now was in the steam room which closes 15 minutes before the gym closes. Locker room attendant came in quite early to shut it down and I asked him if it was 8:45. He said yes and I knew it wasn’t so stepped out to check my phone to confirm (8:39). He closed the door back but didn’t turn it back. Lying to your customers is not a good look.

A member for six months.nnAlmost faultless.nnEmployees here seem to be unanimously friendly, courteous and enthused for their work, right across from the receptionists, cafe staff, cleaners and up to the excellent personal trainers and polite managers.nnThe equipment is modern and pristine and one rarely waits for anything; the studios (boxing, pilates etc.) are immaculate and luxurious – as are the changing rooms.nnThe members are also almost invariably friendly.

Good equipment, clean, nice steam room and bar. Some of the reception staff could be friendlier though. Also a bit overpriced for a gym without a swimming pool. But overall quite good.

Used to be great, lost most of its appeal. Poor cleaning, maintenance, WiFi never works etc. Not worth the money.