Keller Williams Realty Austin Southwest Market Center #1

Jordan Silverman was very helpful and I found my new place in just a couple days.

I have worked with several agents in this office and feel like I am treated like one of their family friends! Always responding to my questions and guiding me on the best path, I would recommend them to anyone looking to buy or sell a home in or around Austin.

Here's the deal, Preston Pruett just got a large sum of money from a deal where he failed to listen to the customers and failed to properly communicate to the clients. This agent lied, failed to take accountability and mislead my soon to be ex husband and i to get the house to sell quicker. HE ENDED UP LETTING A STRANGER LIVE IN OUR HOME. Then blamed us for trusting his document was only covering the mans possessions. Turns out the document let the man live there and Preston did not provide us with the right document. He thought he wouldn't get caught since we did not live there.... Well he did and then blamed us. Now I found out via the buyer, that Preston told him "I was in a mood" prior to me coming to get the last of my things ( i yelled at him after finding out the man lived there). Preston’s behavior should not be rewarded. He just made a sum of money from the sale of my home but he failed to listen to my wishes and continued to treat me with disrespect. I feel the need to say... Keller Williams company representatives have been unprofessional, condescending and rude. I paid a commission only to find out your agent talked about me behind my back to a man (the buyer) I was supposed to meet in an hour. On top of this his Broker reached out and talked more about my pending divorce than the issues I had with Keller Williams. My ex-husband and I are friends. I'm not a mean person, I am not just randomly angry and I get along with my soon to be ex-husband. We are friends and were in agreement about how this situation was mishandled. So ... I’m not just an angry or forgetful, distraught divorcee. Your firm multiple times let me down.

In the spirit of full disclosure, the SWMC is the brokerage for which I work. I can say without hesitation that this KW location is top notch. Leadership is responsive and supportive and the agents are hard working and knowledgeable. Find an agent that you connect with and rest assured that you'll have a great experience!

This review is for Cassandra Clemons of The Harrell Group. Top notch. Didn't pressure about anything, didn't say anything more than she needed to say, answered all my questions, and was incredibly helpful throughout our rental process. She's awesome!