Denissons Hotel

Lovely place for a fine dine out with family. Best place for kids to run about. Food is amazing.

I had wonderfull experience at denissons hotel. all staffs are very attentive and kind. The service and care what I received was beyond expectationnnReally service was outstanding.

Very poor and bad service ever .really don't expect this type of service from a five star hotel..sepcially Service staffs and the Restaurant Manager,they are not professional,don't have a little food knowledge ,..they don't know what is hospitality ..and how to behave with the guests..specially the Restaurant. Manager he is not bother to check that the guests are happy or not,totally unprofessional he is....Me and my friend went there for a lunch ...we were very disappointed with the food and specially with the service..and We would surely recommend our Friends not to go there....

date of my visit: 04/09/2020nnI do not think, this should be called a 3 star hotel. The service was pathetic, rude restaurant manager and unqualified on site manager too. Do not know the meaning of hospitality at all.nnScenario one: I complained why the cleaned cutlery were kept exposed.nManager, could have simply apologised and changed it for me, instead chose to argue with me??!!!!!nnThe matter which could have been solved in just one line, were dragged for few minutesnnScenario two: We asked the Biryani to be less spicy and oily.nWhen complained: Did not acknowledge it eithernnScenario three: We ordered desert ( butter scotch ) single scope, which was priced Rs 150 ( not complaining the price here )nWhen I saw it had already melted, I complained yet againnnManager reply: Yes sir ( he replies yes sir, when I said the ice cream had already melted ?? )nnThey wanted to refund the entire dinner, its not about the money. It's about hospitality. I get better service in a road side shop than this place. I had high expectations, since I was there to celebrate something. Turned out to be the worst decision of the day.nnAnd at the end when I paid the full bill and wanted to share my experience with the on site manager, he chose to argue too.nnPlease learn how to deescalate simple matters Denissons. Hope this will be a learning lesson for you guys. Refunding money wont rectify your mistakes, learn to accommodate guests, specially during a pandemic. My heart goes out to this industry, and particularly this venue for sure.nnGet better please

Very nice hotel. The restaurant is very hygiene. Food was tasty and fresh.