SBI Life Insurance Company Limited

When sbi life policy given by sbi branches so why when maturity or premature policy, why sbi branches send costumers to Sbi life office and then there is not proper to space for sitting and required formality like photo pan card aadhar card and Bank proof extra other formalities requires which is not mentioned in the policy or when sbi branches take policy from costumer. So in future this service also provides by the banker so costumers is not suffer at the time of withdrawal policies.