The Himalayan Eye Institute, Jalpaiguri

I have visited Himalayan eye institute in Jalapaiguri and i had a terrible experience. Called many times there were no answer or the cell number advertised was switched off, I had to come down to enlist my name , finally i have been told there would be a retina specialist available at 12:00, i had a minor eye infection and after describing i have been told i can consult the doctor.nRespecting time i was here sharp at 12:00 , after waiting almost an hour i have been told my number is 37 and they don’t know how long i have to wait or they denied to disclose which patient number the doctor is currently treating . Similar situation with others i could observe.nAnyhow after enquiry i got to know they have to use some eye-drop before visiting the retina specialist all the waiting is to c how it respond.nnMy concern:nWhat is the point of having a phone number printed and then having it switched off or not answer.nFor my case a retina specialist was not required and still i have been recommended, receptionist needs to be educated not to furnish false information.nSecondly i was told to come at 12:00 and after waiting for an hour i got to know all this information, which i should get beforehand and should have been explained to me prior taking the consultation charges . Once you pay there is no refund anyway.nWhile politely asking the receptionist the answers came very rude , as if they are doing a favour to me by giving out the information .nFinally a gentle man walked up to me and explained all the process.nnBut i am not satisfied with the way i was treated or misinformed. I would not recommend the Jalpaiguri branch to anyone. Felt it was commercial organization not a medical institute.

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I will visit today. But never i have found contact number of himalayan eye hospital jalpaiguri.