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Avis

Via Sardegna, 38A, 00187 Roma RM, Italy
+39 06 4282 4728
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Vlado Erm (09/29/2019)
On arrival no booked type of the car was available . I've got whatever similar they had. I made couple of pictures of exterior and interior of the car and invite the agent to verify. I am not specialist in searching defects on the car, so whatever I found I pointed it out. Agent reply on some of them was - we don’t care about minor scratches in Italy, but marked my finding anyway. The long story short, on our arrival Avis at Fiumicino airport Avis agent who checked the car pointed out that scratch on the front passenger side rim is not marked on check list. He then proposed to admit my fault and pay €250 on spot or complete appropriate form and my credit card will be charged roughly €350. I know for sure, that damage was before my rental, I just missed it to notice, and I believe few more clients were charged for same scratch with price similar as new rim. So far no response from Avis
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