Stema Tende da sole e Infissi Prato e Pergole Bioclimatiche Gibus Atelier e Berolotto Porte by Salvini Paolo

Hello Paolo, I'm Ilaria from Sesto Fiorentino, finally an answer ... we have been calling you both in the shop and on the mobile phone for months ... your secretary keeps telling us that you will call us back ... but we haven't received a call from you yet ... we would like to finish last year's work as water enters under the pergola ... Given your answer Paolo then I also have to clarify some things ... The first is that if I came to make a negative review it is because obviously it was the only way to get your attention.It is true that you and Leonardo you heard about 25 days ago but it should be noted that we had problems with the pergola immediately and talking to you is practically impossible, you never answer your cell phone, if we call the shop they say they will call us back and it doesn't happen on time. ... it seems normal to you that we have been sweeping water since the pergola was assembled ...? It is true that there was the Lockdown and then the summer holidays but you told Leonardo at the end of July that you would be done to hear in September but also in this case we waited until 09/15 when, having received no call from you, Leonardo began to call you and here too the same story ... before being able to talk to you he called you two times a day for at least 10 days until you answered in the shop ... You said that when you happened to be in Sesto you would come to fix the pergola, we are almost in November and we are continuing to sweep away the water, it is not normal ... Honestly we were expecting another type of assistance ... The second second thing to specify is when you say that the problem of the slope is our problem but even here I have to disagree ... you came to do the inspection, you took the measurements , you have checked the slopes so since it is your job you had to predict what would happen to avoid it ... "A little" water does not pass as you wrote but when it rains it literally floods .. .so in our opinion the work was not done well and the least of you was to try to solve the problem as quickly as possible. It is certainly not my habit to "interact" like this and I would have avoided it if you had had the foresight to call us back since we are customers. Ilaria

Fabulous showroom