Centro Assistenza Porsche | Genova

Thanks for the quick repair of our porsche. The road trip from Holland can be continued. Mille gratie.

Great help with our porsche

Courteous and professional staff

Competence and courtesy is amazing at every coupon that in emergency cases. Almost rare availability and great professionalism ". This summer, a few days before mid-August, I had a problem with my car and I received impeccable assistance. Great rating!

Here is the reason for my one star. It's 2018 ok, but it happened. Add to what I wrote to you at the time, that the machine, at 1000/1200 rpm, has an incredible vibration. I was told, that with the adjustment of the clutch it would go away, instead it gets worse and worse. But the story was not over. Because after hearing that noise, you sent me a wagon to bring the car back to the workshop. After viewing it, I am told that an entire part of the engine had to be changed, for an expense of 30,000 euros ... An agreement was reached, to assemble a revised engine, for the modest sum, I seem to remember to 12,000 euros. And they seemed to be giving me something. The conclusion is that to redo a clutch I spent 12,000 euros, and the car always has a fearful vibration. Here under what I wrote to you .. Egr. Mr. Sperlecchi, I take the liberty of writing to you trying to best describe my experience at the Porsche Genova center. About a month ago, after having had a quote to change the clutch, I went to the Porsche center in Via Adamoli, where I also met Mr. Piazza, already known at Carrera Motors in Via Piave Genova. After a few days I get a video message, explaining that both the front headphones and the transmission shaft were to be changed. The estimate rose from 1700 to 3200 euros. I say ok. Proceed. One evening after a few days I call the Porsche center and ask for Mr. Piazza. A certain Sebastian answers me, who tells me that Mr. Piazza had gone to try my car. The next day or the same evening, I don't remember well, Mr. Piazza calls me telling me that an engine malfunction warning light had come on. I assure you that my car had always gone very well. It has only 70,000 km. After a few days he calls me back, saying that maybe it was a bent valve. He told me that this damage could possibly pass through the warranty. Days go by and he calls me back. The damage could not pass under warranty because it was due to the crumbling of the catalysts. The estimate went up to 10,000 euros. Then arrived, at 9590 euros. Tonight around 6:00 pm I am going to collect the car. I pay. I stop for petrol and I find the left front rim very damaged. As I go back to the garage where I work, I call Mr. Piazza who reassures me. For the rim there will be no problem. I drive ten kilometers to get to the garage, get out of the car and hear an infernal noise from the engine, which I am attaching to you .. I would also like to point out that the dirty car was returned to me, with a damaged rim, full of fingertips greasy on the glass. That I did not use even for a day of courtesy car. I didn't have dinner tonight and I took a tranquilizer. Put yourself in my shoes. In what spirit would you go to the Porsche center again tomorrow? I greet you distinctly and wish you a good job. Please listen to the video I have attached ... Garre ’Livio