Unicredit

They make an appointment for me at 9.30. Arrival at 9.27 am. I'm waiting. After 40 minutes the security guard tells me that the consultant is ready to see me. I approach his desk, without customers, and he says "No look, you have to wait, and then there's the girl first". I point out that I arrived half an hour before the girl and I wait again. After another 10 minutes of nothing, he looks at me and says "What should he do?" And I "I need information on opening a company account". At which he starts mumbling things like "Why do they assign them to me? Why do I have to do these?". After another 10 minutes, at 10.30, he says to me "Let's see what you want". I go over and ask you my questions. She gives me casual and hasty answers without absolutely understanding the question I am asking her. At this point I would like to point out that I waited an hour for cosmic nothingness and that if at 10.30 she has already accumulated an hour late with her appointments, what will happen to the poor wretches after me? She gets up and does the part of looking for the branch manager, who she says is not present at the time. I leave the branch after more than an hour without getting any response and with more than half an idea about changing banks. Conclusions: rampant disorganization, irritating consultant, presumably absent director at that time. Obviously, at the exit, there is a long line. And it's only 10.35 ...

They never answer the phone ...

I had an appointment at 9.00 today given to me by them and without warning I find the bank closed. Absurd. Without respect.

I have been a UniCredit customer for a lifetime, but not of this agency. Today I entered by chance to ask for information and I found a very helpful and nice thing now rare everywhere and in particular in the bank. I can just transfer my account here.

Friendly and helpful staff. Small and friendly agency. Ladies, from manager to consultants are very professional and always available. I have been a client for more than 10 years and I would not change