Map
Detailed Information
- Place Types Bank
- Address Fairview Shopping Center, Montego Bay, Jamaica
- Coordinate 18.4532563,-77.9252841
- Website Unknown
- Rating 1.3
- Compound Code F33F+8V Montego Bay, Jamaica
Openning hours
- Monday 8:30 AM – 2:30 PM
- Tuesday 8:30 AM – 2:30 PM
- Wednesday 8:30 AM – 2:30 PM
- Thursday 8:30 AM – 2:30 PM
- Friday 8:30 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
It’s obvious that you people at the bank do not take time to read your reviews. Nothing has improved!! It is time to have a user friendly website that can be updated by the customer or the customer service reps. Why should customers have to send a letter in order to add an email address to their account. No one responds when you fill in the contact the bank. We are now in 2020 and its time to have an updated system. I cannot understand how this bank advertises how good they are and you spend 5 hours waiting to see a customer service rep in branch. I also do not understand why the individual that gives the numbers out is not allowed to give easy paperwork out so that by the time you go to the customer service area it can move efficiently. I believe its time for me to move my money because this bank sucks!
The waiting period is so long i once had lost my card and went there took a ticket and leave to do business at two other places including another bank and when i came back i still had to just leave because of the amount of time I would still have to wait. There is also no drop box deposit so if you don’t have your card and don’t have hours to wait in line you are screwed
The worst customer service ever in my banking experience both locally and internationally. “Branch Account Associates staffs” need to be properly trained and vetted on what is “Quality Customer Service”. The machine confiscated my card at the drive-thru ABM and little no remorse was shown went I visited the staff with my problem. It was as if it’s the norm for the machine to just take a card and nothing should come out of it. Now the sad part is, there’s no system whatsoever in place for you to get back your card in a timely manner. So if your card get confiscated by the machine, just know that your day will end in the bank waiting for the rude and unprofessional staffs to remake your card. Nothing but some rude staffs who favoured the lighter skin “Rich folks”. Am disgusted.
You people need to keep your records I check, I had an outstanding credit card in 2012, In 2016 you deducted all of the amount from my card when I got paid after you sent the amount to collections. Now you are still saying that I am still owing you money on a credit card! I went in the branch at Baywest and talk to a customer service rep and he said it was for an outstanding card amount which I said ok, the next pay week the remaining balance was taken from my card, that was in 2016. Now you people are still having collections call me about outstanding amount. NCB I DONT OWE YOU ANYTHING! YOU ARE THIEVES!!!
Worst service ever. Trust me they need to go back to the drawing board and work on their many flaws. They need new staff and customer service training. Stop worrying about peoples money and worry about how to sanctify your current customer needs. This is hight of slackness that's all I can say.
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