Coach USA Short Line

It wasn't great when the 7:10 am bus on Monday, November 16 didn't show up @ Exit 14, nanuet, New york. There is only three buses running in the morning and to stand on a line for 35 minutes with a line going into the commuter lot not good. I tried calling Shortline but the office was closed 😩

Very convenient service to Newark airport and affordable price

We took a short line bus from Port Authority Bus Terminal to Storm King Art Park in upstate NY. The paper-only, mismanaged system at Port Authority was convoluted and confusing, as we were told two separate gate numbers and no departure time. When I asked an employee where we should go, he was incredibly rude and condescending, acting as though I was an idiot for not understanding the system which did not appear to have any logical order behind it. The trip home was much, much worse. We were told to meet in a designated location at 4:45 p.m. After boarding one bus, the incompetent driver informed us that this bus was not going to Port Authority, he gave us our tickets back, and directed us to another bus. This second bus driver took our tickets, we got seated, before he too informed us that his bus was also not correct and we should board a third bus. Upon receiving our tickets back, we boarded the third bus at 5:45 p.m. at which point we could have enjoyed another hour in the art park. The third bus was without a doubt the single most unpleasant public transportation experience I have ever had. If I could design a hell, where nothing but terrible bus rides exist, I couldn't have imagined something this bad. The bus driver was furiously accelerating and then slamming on his brakes, with no regard for maintaining a steady speed, causing the bus and its passengers to lurch back and forth for two hours. Whether or not there was traffic, the bus driver lurched forward with high acceleration only to once again slam the bus to a halt. Many passengers complained of car sickness. He passed much smaller vehicles on the right side, which is illegal and unsafe, with seemingly no regard for his passengers. We arrived a full 90 minutes after the scheduled arrival time. If this man's job is to drive a bus well and provide safe passage for their customers, he is woefully unequipped to do so, and should be fired and have his license suspended. This particularly employee was merely the most egregious case of incompetence, mismanagement and inefficiency that we witnessed on one particular day. The experience with Coach USA was horrendous. Will not ever return.

First of all, let's take care of some foolish assumptions I made prior to booking: 1 - A "ticket" is something you exchange directly for an activity or service (ballgame, bus ride, etc.) 2 - An "e-ticket" is an email/PDF/otherwise with a unique barcode/confirmation number, etc. that can be shown in lieu of a printed ticket. If it has to be printed, then IT'S NOT AN E-TICKET, it's a regular (ie. PAPER) ticket. Apparently, both of the above definitions were interpreted differently by the moron (I mean, gentleman) that "served" me at the Shortline ticket window. Not only did I have to exchange my ticket (emailed to me at time of booking) for another ticket, but the ticket agent refused to read the ticket number off my cell phone screen. He insisted on having it printed out, even though the ticket/confirmation number was clearly displayed on my phone's screen! Since he was clearly useless, I asked him for a supervisor. At that point, he threatened to call the police....REALLY?!?! I ended up going downstairs to an internet kiosk (thanks, pizzeria!) and thankfully was able to print it out... It takes me a lot to piss me off, but I have no tolerance for incompetence and poor customer service. I can't wait until the work week, so I can fire off a phone call complaint about this ticket window idiot (I believe his name was Alex). I'm giving three stars because the bus left promptly at 11:15am, and the driver and gate agent were both pleasant and friendly. We were meeting a bunch of people up at Bear Mountain (some of whom had driven their own cars), and we ended up catching a car ride home, staying later than their 5:19 return time. For that reason, I can't comment on the return bus ride... Shortline, please, PLEASE work on your customer service at the ticket window. Maybe they're used to dealing with difficult people, but don't go acting like everyone you're serving is the scum of the earth. And lastly, don't call it an E-TICKET if I've gotta print the damn thing out and trade it in for another ticket...Once I print it, it's no longer electronic!

The bus waited for a long time, and the employees didn't count the number of people in the line at the beginning, and waited until the first bus arrived before starting to drive away the passengers who could not get on the bus. We are a family of three. Before we got on the bus, the staff said there were only two seats left, so neither the three of us nor the family of five in front could get on the bus. We let the people behind first, but the staff got off the car and said there was another seat... Is there even such a basic arithmetic problem? There are no rules at all from beginning to end, so everyone can't figure out the order of the queue.