Grill Shack

Used to order from them all the time, but 2 years ago I stopped permanently because a horrible experience. I had ordered their burger for my husband's birthday as it was his favourite at the time, he developed food poisoning from it and had to go to the doctor, upon reporting this to their staff/management I would have thought they would offer a discount or some form of consolation for what happened especially for a regular customer, but they informed me that I reported it too late, keep in mind, I ordered it a Friday night and he was sick the entire weekend and we had to be dealing with that so I didn't get around to reporting it till in the week, but supposedly that was too late. So yea I will never buy food from them again, after I told my family about this they no longer order here either and they were also repeated customers.

Came here for my birthday, it was great. The portions were surprisingly not too small & the service was good. Keep up the good work!

The food was good from what I recall and the service was great too.

The food here is generally good. But it is clear that some (possibly most) members of their staff do not understand what good customer service is; I would even say that it is an after thought for them. On my last visit my server seemed to want to leave as soon as possible whenever she came to the table. Each time I had a question for her all I saw was her back because she turned to leave so abruptly. On more than one occasion once she realised I was asking a question she did not stop, but continued walking and gave me an answer with her back turned. No eye contact whatsoever. Not to mention they messed my order up and did not rectify the situation in a satisfactory manner. I was just so upset that I just wanted to leave. The service really left a bad taste in my mouth, and I'm not certain if I want to give them a another chance to change my mind. Also occasionally there was a foul sewage like scent that passed through the place. I'm not sure if this is their fault but its is something to consider if you plan on dining there.

Went for lunch, the food was good as usual. I always loved the relaxed outdoor vibe. I usually have their burgers but they have a good variety of food options. The location at Phoenix ave, has other restaurants and a general garden feel and the added parking next door helps. Not sure if they are opened on the weekends, need to check before going, been disappointed a few times.