Royal Air Maroc

This is the worse airline I ever used. No customer service, they canceling my son reservation without me knowing. When o the airport, to be tol that your so cannot flight because he has no booking and the plane is full. No one try to find my an alternative or nothing. Called the 1800 number finally got some one to tell me that the next available flight is in a week and i have to pay $600 extra because i missed my flight. I couldn't leave my son behind, he is a minor. I was so mad and requested my money back. I book a flight with Delta the next day. Now I'm fighting get my money back. PLEASE DO NOT FLY ROYAL AIR MAROC!!

Royal Air Maroc is the worst airline I have ever seen. My husband's flight was canceled to come home and I am pregnant. He was not even notified his flight was canceled. They honestly do not care about their customers at all. When we called they have every excuse in the world. They still have not made this right !!! Really the worst. Take your money elsewhere

It was 12/20/2020, I was traveling from JFK, NY to West Africa. I traveled with over $10,000 USD. Upon departure JFK Airport in NY. I declared the money with US customs at JFK Airport. Upon arrival in Casablanca, I was instructed by the airport staff to immediately get a boarding pass for the bus and was quickly rushed out of the airport to a hotel downtown Casablanca because the lay over was 15 hours long. On my way back to the airport, I approached customs, and was asked if I had money to declare and my answer was "yes." The customs offers claimed that I never declared the money and that they would not allow me to join my connecting flight unless I talk to their supervisor the following day which was 12/22/2020 and pay a fine which was not disclose to me at that time. They took all the the money I had in my possession. The custom officers informed that the Airline, Royal Air Maroc failed to clarify the process of declaring money to me and Is therefore responsible. The custom supervisor requested I pay a fine of 11,000 USD before I can have my money back. It took 2 additional days of staying at the Airport, not being able to eat, shower, or sleep, and trying to make the supervisor understand that I did nothing wrong and therefore should have all my money back. In fact, I let him know that the money was not mine and was a family contributions for a funeral, of a family member, I was attending. After providing documentation on the transactions made to withdraw the money from the bank and that it was declared at the JFK Airport customs, I still paid 2,610 USD before I got my money back. Royal Air Moroc did not rebook my connecting ticket and i had to purchase a new ticket for almost 700 USD. My return ticket to the United States was also canceled, according to Royal Air Maroc, because I missed my connecting flight from Casablanca. I made phone calls everyday to get my return ticket rebooked. My return date was confirmed 3 days before departure. I had to pay an exchange fee of 45 USD to get my return flight reboked and almost 200 USD in phone calls to get the entire issue resolved. It was my worst travel expense ever! It was definitely the first and last time I flew with Royal Air Moroc. The airline customer service was very poor. Most of the representatives I spoke with were very rude and unprofessional. It seems like once you pay for your ticket, they do not care about you anymore. I would advice every one I know not to ever fly Royal Air Moroc. I would even pay someone to avoid that airline. I would not want someone I consider an enemy to experience what I experienced when I flew Royal Air Maroc. Please DO NOT fly with Royal Air Maroc because you will be sorry you did. You how been warned! The only reason I rarely this one star is because there is no option for zero star.

My mother in law was traveling to Morocco from New York. We traveled to this airport from Virginia as this was the only Airlines where we could find direct ticket there. When we arrived at the airport, we were told that we need COVID test in order to get on the plane. We didn’t get notified in any way that the test was required before the flight. When we asked help or explanation from their manager, he got rude and used some f words during the argument. I’m very displeased. The most amateur airline company in the world. We had another scandal when mother in law was traveling from Morocco to USA. The flight was planned to land in Virginia - Dulles. And my mother in law was informed that the plane will land in JFK - New York WHEN SHE ARRIVED AT THE AIRPORT. Never using this company again even if that means I have to travel all around the world with connected flights..

Bought a ticket from them, via online agency. They cancelled the flight, ok, give me back my money. But no, they apparently have a policy to give me a voucher, for 1.5 years, to fly again with them, and only after that period they can give me back my money. Lovely. Called my credit card company, had my money back in 24 hours. Sorry, Royal Moroccan Airlines, will never ever consider your services