COK Sodality Cooperative Credit Union Ltd

I used to get good service from COK but in recent years their service is the pits! Please straighten up your act COK. Quite frustrating!

This rating is for the Winchester branch....COK staff isnt respectful to protocol. I witnessed a woman who completely bad mouthed the sanitising protocol and was not observing the recommended distance. She was positioned towards the back of the line and made her way to the front of the line. She then started bad mouthing and disregarding protocol, has the nerve to ask for a staff member to serve her quickly. She did complete her business quickly which is unfair to others who were waiting patiently and observing the requirements...shame on you COK ....shame on you!!!

No i dont dislike, thats my credit union

Clumsiest credit union I've ever joined. Applied for something there and I had to be the one consistently Calling there to check on the status of my application. They made me feel like a nuisance. Each time I called the switchboard, the reps can never transfer me to who I need. And the wait time there is strictly ridiculous. Don't think I'll be going back here for anything. I plan to cancel the membership and I DO NOT RECOMMEND this place to anyone.

In December 21st of 2019, I deposit 36,000 in my cok account. On 23rd I went to withdraw the funds at the COK abm at Portmore Mall. I first tried $30,000 nothing happen got an error message so I then attempt $5500. Nothing happened. I check my balance and only had $57 in my account. I call the cok member care on December 24th which claim the funds were taken. When into the location same day at the Portmore Mall. The rude customer service rep said I have to do a dispute 10 business days and for the meantime I should look a man for Christmas. I held my composure and file the dispute. 10 business days after I went to the bank to check the dispute they claim its going to take months instead because someone withdraw my money the same day at 1 am in the morning. I asked to see a print out. Only thing that was on the print out was the transaction I did, no one attempt the transaction prior. I tried to explain that it was me all they need to do is pull the camera. The customer service rep was rude as well as the Bank manager. I closed my partner account. I paid $3700 for them to pull the claim. Now its almost the end of Feb and they claim its still under investigation to decide whether or not I get my money back.