Boot Solutions Hakuba

🏆 Had some real painful issues with my feet - these guys have been exceptional, year in, year out, with perfect service, super friendly vibes, and hugely knowledgeable staff. I can't recommend these guys enough, thank you a hundred times 🙏🙇‍♂

What started as a pleasant experience quickly soured when I suggested that i would use the boots for a day before deciding if I wanted to invest in 20,000jpy orthotics. I also requested the 8% tourist tax refund on payment, only to be told that it was too late and I should have thought of it earlier. Good products backed by poor customer service experience.

Not the friendliest service and you’re likely to wait a long time before anyone offers any assistance. My husband and I walked in wanting to purchase a pair of ski boots and walked out empty handed. Prices are also pretty expensive.

I got some advice, foodbeds and minor liner work done by Phillip; I was impressed. Thanks!

My trip trip to boot solutions was amazing. Josh gave excellent customer service above and beyond what needed to be done. Not only did he do a great job recommending a good touring boot for me given my specifications, he also showed extensive knowledge of the human foot and body morphology in relationship to skiing and made some sweet custom footbeds for me. Oh, I forgot to mention - on top of all of this, he gave me very accurate directions on what bus to take from Nakano station AND gave me a ride to another shop for ski rentals. Thank you, Josh, and thank you, Boot Solutions!