Cycle Base Asahi

American here: the staff did not know English, but using translate I got what I needed across, and they were extremely nice and helpful. The staff member helping me went way out of her way to look for the padded cycling shorts I needed while on vacation.

I asked a male clerk about road bike tires (current performance difference and evaluation of imported tires and Panaracer), but anyone can say that "Panaracer is not bad" because of lack of knowledge whether the specialty is too low. In the end, it didn't help me at all. Even though I should be free in a situation where there is almost no one in the store, the answers and cashier correspondence are really clerical. I just want to think that the clerk at that time couldn't help. Moreover, while selling road bikes, I only have Panaracers for PB products. … Cycle-based Asahi is a chain store, so the difference between stores is unavoidable. I wonder if the Ome store can only be said to have a low level? * As an aside, I think that Panaracer has evolved a lot, depending on the grade, and has become almost the same as overseas manufacturers in terms of ride comfort and grip. The weight is a little heavy, probably because of the puncture resistance. I have the impression that we are already overtaking in terms of cost performance. From now on, you may not have to bother to buy expensive imported tires.

It is said that a bicycle repair (rear wheel replacement, etc.) is requested around 16:00 on the 11th, and at that time it will take from one day to two days at the latest. At that time, I thought that it would be unavoidable for about a day, and my work will be affected, so I borrowed a mama-chari as a substitute car and went home. After that, I was told that I would contact me as soon as the repair was completed, but I could not contact him at all. If you contact us when the store opens three days later, "Well, it looks like it's not over yet." Was the only answer. So how long will it be? When asked, "Well, I'll give priority to repairing it, so it's about noon." ] Then, the reply of the appropriate contents came back. At least I wondered if there was an apology for being late, but none. Even when he received the repair request, he was probably the one who asked me what to do and was repeatedly answered with no content.To order parts, please do it after the repair, etc. There were many remaining parts. I think it's a matter of the store's policy and the amount of technology and experience of the person, so it's okay to repair them. I'm not talking to my friends saying "ummmm", so I wonder if I can do something more. I'm not a small child. I've been taking care of this for nearly 10 years, but I have no choice but to ask another store, including a credible one, just like this. If I brought in a bicycle before, there are special benefits for certain bicycles, There was a case where the store clerk couldn't determine that the product was the company's own product, and the privilege would not be applied. At that time, it seems that the person who has been working for a long time happens to be doing repair work sideways, and I felt a sense of incongruity in the exchange, I was careful about that person by saying ``○○ (type name) is applicable''. Got it, but wouldn't have been the case if he was the only clerk. If you ask for a flat tire repair, you will run a flat for about 2 km on the way home after the repair, and then you will get a flat tire from the repair point (this was a free response to the problem). As things like these overlap, we strongly recommend that you ask at another Asahika shop, which is not here, for serious things, such as credit and technical staff skills, delicate tuning and repairs. .. I'm sorry for the good clerk who is inside, but I strongly felt again that this store is at a level that can be defeated by a bicycle store run by an individual.

Yesterday, my bicycle got flat and I brought it for repair around 15:00. Since he was busy on the day, he said he would be the first morning the next day. So when I went to pick up my bicycle around 11:30 for the opening at 11am the next day, It is under repair now! I think this shop was saying that repairs had started. When you go to pick up, you should think that the repair will start from the time you are told. I don't want to go anymore.

I said that the clerk's attitude was bad, or I wasted time because I didn't know how to wait for the store to wait. After all, I went home without buying it. Is it okay to have an explanation ?!