Daihatsu

I have no feeling for the customer. The trust of customers has fallen to the ground. The facts are described below. When my sister bought a Rocky at a car store with whom I had been working for many years, I was informed that the dent in the back was confirmed on the night before the delivery, and I immediately sent it for repair. It seems that the store decided to sell it as a new car because it repaired the sheet metal repair car just before the day before delivery, regardless of the extent of the damage. The next day, my sister and my family went to the Daihatsu Tamana store. The result of having talked with Mr. K who is in charge. ① Repair the scratch ② You can cancel. ③ You can also exchange with a new car. ④ You can not discount the scratch on this side. What about additional options instead? These were the conditions that the family squeezed out like the latter one. As a result of appealing for over an hour and a half, Mr. N, the store manager, finally came around the last 20 minutes. ① The manager is responsible. (2) I am sorry that I arbitrarily decided and contacted just before the day before. ③ It can be repaired. ④ We will inform you of the discount on damage compensation as soon as we discuss with upper management today. During this exchange, my sister was crying. The fact is that a new car that I collect hard for a car and finally get with my own money will have to repair the scratches somewhere on the sheet metal if I open the lid and buy it as a new car. I'm sorry, but one word that I was sorry was the attitude of the shop side at the end of the conversation for more than one hour. The next day I repaired the sheet metal and I was told that I would like to come see it now. The facts are listed here. I haven't adapted it at all. Please do not hesitate to sell the item. Be responsible for what you sell. Please do not finish it with only a small scratch. You can't heal the heart easily like sheet metal.

It's very polite, and the response is neat

Hmmm ... First of all, let's fix the word usage. And even if you speak at the mouth ... (^ _ ^;) I'm not a friend. I was surprised at the lack of knowledge of the mechanic. I do not know even some screws for adjusting the optical axis. Finally one side high low together four places what I do! And, in fact, there are only two places. Daihatsu-san, are you all right? At first let's carry out instruction thoroughly. I am sorry that I have no literary ability. I'm glad if you can use it as a reference.

Good customer service.

When you visit during inspections and vehicle inspections, you will always be asked for a drink and come with three sets of tea confections. If the waiting time is long, you will be asked for a replacement, so you can feel free to say if you want to drink.