栃木トヨペット(株) 高根沢店

Request a quote for car repairs. As a result, a lot of dirt that can only be removed with compound was attached to the body, and the removed part was not properly attached. The honest impression is that "Oh, lie. You're a Toyota dealer, right?" Employees' answers are polite, but it doesn't make sense to not answer the questions clearly. Also, even if I was told, "This time, I will not pay for it." I should have requested a quote...　However, my sister who responded to the phone call was kind and gentle. I don't think you will be taken care of anymore

It is the best because it is a reservation system and there is almost no waiting time! ️

Careful and wonderful customer service

If you were a professional, you wouldn't get the job done accurately. I requested repair of the air conditioner, but I couldn't make a reservation for a substitute car, so I made a reservation two weeks later. On the day of the repair, I was informed that the ordered part was incorrect. Even though it's midsummer ... I couldn't help it, so I asked for it again a week later, and then asked for filter replacement. I had a job on the second repair day, so I asked for a substitute car. However, even after waiting 30 minutes on the day of repair, no substitute car was arranged. Then, I collected the car in the evening, but the filter was not replaced, and the packaging of the ordered parts repaired this time was left inside the car. It's a ridiculous service. I will never take care of you again. I was considering buying a new car, but I can't ask this store. I can't trust it.

Kind and polite