Map
Detailed Information
- Place Types Store
- Address 3-chōme-4-30 Honmachi, Fujieda, Shizuoka 426-0018, Japan
- Coordinate 34.8761174,138.2659025
- Website https://www.nttdocomo.co.jp/support/shop/search/shop.html?id=04
- Rating 3.3
- Compound Code V7G8+C9 Fujieda, Shizuoka, Japan
Openning hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 10:00 AM – 7:00 PM
Photos
Reviews
I went to consult about model change and plan change.
The female staff here, Mr. Furukawa, is too poor at guiding and explaining plans. When I ask again for confirmation, I will behave as if I was stupid and made a fool of the customer. You might think that you are serving customers with a smile, but your smile is really scary (laughs). What is the reason why you choose a customer to work because your attitude is too different from the customer who responded in front of me? ?? I thought. Others also wrote in word-of-mouth, but Mr. Furukawa, a staff member, is not suitable for the hospitality business at all. What kind of education did you receive at DoCoMo? I'm reminded of the store here a few years later ... sorry.
I used this store because it was nearby. A lot of information about the female staff member, Mr. Furukawa, has been written, so I would like to write about what I recently thought about. I have had this female staff respond to me several times, including my elderly family, but in a bad way there is a wave of customer service and the explanations and guidance are unfriendly, so those who come here are different. It is better to choose the staff. This industry will not continue just because it looks young, and I don't think it is suitable for the customer service business as a shop clerk as it is.
Later, there is a statement in the post here that it is "just a bad word", but even though it is written that there is dissatisfaction with the customer service including explanations and suggestions, what is the bad word about?
Word-of-mouth means to spread it by mouth, so I think it is different from bad words.
Shouldn't the clerk provide easy-to-understand customer service? Isn't it better for you to review the customer service at DOCOMO, including the wording and facial expressions for customers who come to this store? If you remember the manual and knowledge, you will learn it even if you don't like it, but in the end it is a matter of your personality.
I went there for the first time in a long time. I was also in charge of the same person as the comment below, but the customer service was also pleasant. I could understand the explanation in an easy-to-understand manner.
Posts that are just like bad words stand out, but I think it's okay if you come to the store without worrying about it.
I also responded to the comments below, but I thought that it was a very good response and a customer's feelings. I wondered if I could just write a bad word because I couldn't see my face. I thought it would be good to come to the store without worrying about the comments.
I was told by the receptionist that "I can not respond unless I have made a reservation for visiting the store due to the influence of corona". Since this is a modern age, I had no choice but to make a reservation and visit another store. However, even though the world is in a difficult situation to declare an emergency in Corona, Mr. Furukawa, a female staff member of this store, and Yagisawa, a male staff member. I often see scenes where these two people are together in other stores, including restaurants. It doesn't matter that I'm on good terms outside working hours, and I'm not going to deny love between men and women, but I'm an adult and I shouldn't be aware of TPO, including the situation of shortening the shop, the influence of corona, etc. Or? Since I'm working as a shop clerk, it's a shame that the operation of the shop is affected. ?
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