Toyota Mobility Kanagawa Sobudai

I bought a used Toyota car and wanted to add a smart key. I called several stores and started to use this store, which had good phone support. It was the first time for a Toyota dealer because it was a Nissan car. There is a solid sense of atmosphere and service in the store. The service person is too busy to respond to me. It will be closed as soon as it is used. .. The car had a problem similar to a recall and requested an investigation, but after waiting for a few minutes, the pit came to explain, but from the beginning it was an explanation from the top. .. What is that old man like? ? Actually, I didn't buy it at this store, but since I am carrying Toyota's signboard, I think it is necessary to be sincere. Re-examined after running about 1,000 kilometers. After all, the phenomenon of free repair is appearing. He was hospitalized for 4 days. It was tough on the 4th due to work, so I requested a substitute car, but this store seems to have no substitute car. This is the first time that a dealer has no substitute car. Even if I manage to talk about whether it can be done in 3 days, a service man will take 4 days. I had no choice but to take a work vacation and later decide on a repair schedule. On the day when I took a vacation, a meeting I wanted to attend came in and I called for a schedule change request, but it was rejected. One morning in the morning of the first day. There is no substitute car, so I walked home for one hour. Thinking that I lived without a car for 4 days, I received a phone call for completion at noon the next day. Huh? is. Forcibly take a vacation and say that it was completed in 4 days. you know. I didn't apologize until the last minute about this bug, and I felt that I couldn't have any sincerity unless I was the customer who bought this shop. The glass has traces of wipers and no car wash service. I think it's a work without the wiper, so I'm sure it will work. If something happens in the future, it will be tough if there is no substitute, so I will consider another store. The explanation of the last pit (younger one) was easy to understand and had a good impression, so it was a little rewarded. It is said that it is useless to leave the store by turning right, but the customers of Lexus went back by turning right. After all I see customers.

Even though I was just going out with my friend's car delivery, I received a souvenir and everyone was kind and wanted to buy it here. My friend told me that the price was quite good.

I think the service is good, but it looks like the salesman is always busy and can not consult slowly. It is very good to explain how to maintain it carefully. . Next time, I may change to a different sales office. .

worst! Never use it again.

A pleasant shop.