Toyopet Yokote

The store was beautiful and the female staff was friendly and nice.

Even if I sent it out for repair (?) Twice in two years due to a malfunction of the audio system, I was not repaired and there was no contact from Toyopet. Only the advertising of new cars and systems will come to me. A year and a half has passed since the first audio malfunction was reported, and there is no improvement even after the second repair is over. "I'm analyzing the cause of the audio failure in the factory, so I will contact you if I understand." When I went to change the oil on October 14th, about half a year later, when I asked, "What happened to the audio?", He said, "I have repaired the audio on the navigation side. Has no choice but to look at the wiring of the whole car. It's not under warranty. " When I first talked about the failure, it was within the 3-year long run warranty period, but now that warranty period has expired. I was patient for a year and a half and waited for another half a year, but I regret that Toyopet Yokote couldn't contact you. It was hard to say because it happened, but when I asked another staff member if I could change the person in charge, I understood. I'm sorry. I thought that I could change the person in charge from the next time, but I am still the same person in charge, perhaps because the story is not conveyed. To be honest, I have to talk to the person in charge every time I go, and it is painful to have to meet each other. I am currently discussing this issue with Akita, but I have not received a reply even after two weeks. Is it this kind of thing? Perhaps this is normal, but I did not feel satisfied with it, so I gave it a low rating. Postscript October 29 There was no return call from the Akita store, so I contacted him again yesterday and explained the details repeatedly. After that, the Yokote store manager contacted me for more information. Explain the process up to now (again). I also wanted to check the car, so I plan to go to the Yokote store at a later date. Up to now, about 7 to 9 times of explanation about this matter for 5 people in Yokote store and Akita store. Even though we were busy, we apologize for the inconvenience to many people.

I forget the call back. Don't call me!

It is a kind and polite shop.

He will tell you where he / she does not understand.