Nettsutoyotawakayama Kinokawaten

This is the shop I always use. The car was purchased in Osaka, but after-sales service is provided without any problems.

The other day, I made a reservation for a test drive of the new Supra at the National Sports Store from HP. A few days later, there was a call from the Kokutai Road Store saying, "On the day of your choice, there is a test drive at the Kinokawa store, so please change the location and test drive there. I will keep the takeover firmly." Did. A few days later, the same story was repeated on the phone from the Kinokawa store, saying, "On that day, there is a test drive at the Kinokawa store ...". What's the takeover? When I was wondering, "Is it possible to have the test drive time hastened?" The question "Why?" Is "There is another customer's reservation in 30 minutes." I made a reservation many days ago. Eventually, there was a schedule before and after us, so we refused to change the time, and when we arrived at the shop on time, we announced the wrong time 30 minutes later when we arrived at the shop on time. In addition, "Please wait for a while. Now the test ride is coming out of the customer who came earlier." Hey, this time the previous customer has priority? What is "reservation" in the first place? Well, it's like that all the time, this time, do not change the test drive location, make the time earlier for the later customer, slow the time for the previous customer, all you want to say freely I was disappointed with my promise and I felt really bad. After all, it was a test ride after a while, but since it was fun normally regardless of such an event, I will keep two stars.

Everyone in sales, maintenance and office work is very kind. I was left to trust.

The response was very good.

He gave an explanation that was easy to understand and convincing.