Voyagin (ボヤジン)

Amazing staff and customer service. Online chat was very helpful too. Had a minor issue with the payment but was resolved in less than an hour through email. Highly recommend it 👍

Voyagin leverages search engine optimization and Ad buys on Google to put itself first in search when people are looking to book, among other things, train tickets in Japan. I tired to buy a same day ticket from Tokyo to Kyoto. My order was help in review pending some kind of "fraud" process which required me to online chat with the company to find out what do to. i was told to send them my plane ticket, which i reluctantly did. The chat specialist said a 24 hour review was then required, obviously disallowing same day booking. Voyagin takes advantage of travelers, not indicated they are a private company nor breaking out the fees they charge. If you keep searching you can find the actual train websites, they're in english, and you can buy direct.

very straightforward experience in collecting my tickets for studio ghibli. highly recommend using their services again!

Booked a tour to the 5th station of Mount Fuji and area including a short cruise for December. Was pretty easy to do, though a little skimp on details for each stop on the tour. Haven't gone on the tour yet so will have to update when we do.

Great online resevation site. It is very important for travelers