kasbah Agounsane & SPA

Perhaps this was once a lovely hotel, as per the circa 2015 online reviews and photos, but in July 2017, we found this to be a dreadful place, which, whilst in a wonderful location with great views, has now fallen into disrepair. We have visited Arabic countries before, including Marrakech and so were experienced and well prepared to visit this wonderful country. However, the online photos from 2015 misrepresent the current state of the situation at this hotel. Where do I start. We were the only hotel guests during our seven day stay (Wednesday to Wednesday). Largely ignored by management. No regular reception desk. Had to search for staff when problems arose. Hotel did not have running water for 4 days out of 7, whilst enduring 46 – 48-degree heat during the day. No showers or washing facilities during this time. Toilet cisterns emptied after one flush. Had to search the hotel to use ones in public spaces. Poolside toilets un-hygienic. Resorted to using hand gel and hand wipes we brought with us. This called into question any effective hygiene regime of chef/kitchen when preparing meals. Witnessed water being brought to hotel by tractor and water bowser. No other means of providing water. Management blamed hotel location near mountains. When water came back on it was cold. No hot water in the hotel all week. Pool pump and filtration not working. Floating algae with tadpoles and fly lava in the pool. No attempt to rectify this during our stay. Broken poolside tiles creating trip/fall hazard and fixed with wooden batons. No gym facilities. Spa facilities not in use, someone had to be called onto site to perform Massage & Hammam. Limited menu, had to resort to asking what they had available. No alcohol in the hotel, no beer, no wine, no spirits or cocktails. Felt tension between management and staff on Sunday evening and after hearing raised voices, cleaners, reception staff and waiter walked out, leaving us with the manager, the chef and a gate guard. No room service from Sunday onwards. No clean bedding all week, despite unsanitary conditions being experienced. Although there was 'Visa Welcome' signs in reception, management insisted all payments for soft drinks and meals being made in cash every three days for 'accounting purposes', it felt like this hotel was operating a hand to mouth existence. Had to walk 3km to nearest bank/cashpoint to service managements cash demands for drinks and meals. Bought and carried bottled water back to hotel because we weren't confident we could rely on the hotel. All in all, felt like the necessary due diligence had not been undertaken by those advertising/selling this holiday, which is now the subject of complaint. Would I go back to Marrakech – Absolutely Would I go back to this hotel – only as a time traveler, say back to 2015.

Beautiful place overlooking the plain of Haouz. Very warm welcome excellent food

A jewel & haven of peace 30 minutes from Marrakech!

From the beautiful places, the beautiful nature of the running water, the decoration, the good services, the wonderful reception and the good wifi

Very good impeccable service