al ouma voyages

The dream trip, to say the least, is a nightmares trip with the nation's travel agency. It was a catastrophic Istanbul trip. The program is rich in apparent empty in essence. The nation's travel agency did not respect the program it provided to those interested in visiting Turkey, but it was promoted as bait so that The duration of the travel was not respected in 8 days and 7 nights and reduced to 7 days and 6 nights. The price of the trip is about 8000 dirhams with Arabic including 10 kg of luggage only and hotel four seven rated 3 * while the agency confirmed that the classification of 4 * in which circumvention and clear fraud to customers Accompanying the agency confirmed that the hotel has been booked for 7 full nights as planned by the program, but the hotel management confirmed that the agency requested a reservation for 6 nights only and strange that escort "Hind" asked us to confirm the reservation with the hotel management, which categorically denied She told her, which confirms lying and cheating and the lack of credibility and professionalism of the agency, especially the accompanying lady He was scheduled to visit the city of Bursa but the group of 24 people was surprised to cancel it, while the mall olivium was programmed on the first day and we left all day there despite the group's disagreement and thus wasting an entire day Aya Sofia from the programmed exploits confirmed that the price of entry to visit is 120 pounds, while the price of the visit is 70 pounds Accompaniment is not good at dealing and is tactful, but good at lying and sickness, when travelers protested these practices once lying and crying and the latest claimed fainting to evade criticism of travelers and their insistence on communicating with the owner of the agency in person to inform him of ill-treatment and disrespect for the scheduled program and duration and demanding compensation. Our contact with the agency official, affirming that we do not have the right to communicate with him and talk to him !!!!!!!! ?????

I have just returned from an organized trip to Istanbul by Agence Alouma in Oujda, and the least I can tell you that it was catastrophic. They are unprofessional people who did not keep any of their promises and who did not follow the program that was communicated to us. It was an 8 day trip and 7 nights for a price of about 8000dh, already we were told that we will be accommodated in a 4 star hotel, the surprise is that it is a 3 star hotel (four seven aqsaray). Then, the first day, we are taken back to a mall to stay the whole day there when it was not planned in the program and that the whole group did not agree to stay, finally a day of our stay was lost ! That's not all, because the worst is yet to come, we learn from the organizer of the trip that our stay was reduced from 8 days to 7 and instead of returning Monday night, we will come back Sunday night, she confirms us they are not at fault but it is rather air arabia who have bad book, explaining that it was not done by the agency because the hotel is reserved for the whole group on Monday night, to be sure, we get Head all to the hotel reception to ask if the hotel is really booked as planned, and no! they confirm that the alouma agency have asked to book until Sunday 11am and not until Monday. So, we ask that we be reimbursed for the day that has been reduced + the hotel which is not booked + the assurance of air arabia (since they are the ones at fault if we believe that they say) but we have not received anything, no refund has been provided., and we ask the contact of the head of agency alouma to have explanations on the organization of this trip, she told us that she does not had no right to communicate it ... OK! Top ! And finally, 50% of the program was not respected, including the city bursa, amusement park and many other places planned. In the end I do not recommend traveling with this agency, it was a very bad experience for us and for the whole group.

Very bad service very high prices

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