Hotel Gamma Rincon de Santiago

Magical place. So close to Monterrey. Great garden. Expensive stay over night though ;)

The view is fantastic from almost anywhere in the hotel, and the villas are well worth it, the spa is also very relaxing with profesional workers who know what they are doing. Everything is very clean and are very strict on their policies for Covid-19 as well as friendly staff. My deal breaker had to be when we and were lied upon arrival, We took advantage of a package upon reservation and as soon as we arrived a girl told us our package reservation included a lunch as well and told us she would give us an explanation during lunch on what else is included in the hotel, activities, and then give us a tour around. DONT FALL FOR IT, ITS ALL A LIE! THEY HAD US SIT FOR 3 HOURS TO TRY AND SELL US A CLUB MEMBERSHIP! Even if they tell their explanation takes a moment, they will have you wait, then leave and have "their manager" come talk to you, then switch back (with a long wait in between), rinse and repeat. We kept telling them we had to leave because we had an important appointment to attend to but they just wouldn't let us go until I handed out my credit card to pay a large sum I was not ready to pay. We barely managed to get out of there after constant back and forth, we ended up loosing our appointment (and the deposit we made) because of these people. This made the stay pretty uncomfortable afterwards as we would recognize the staff members who tried to force us into this when we would walk down to the restaurant, pool or lobby. That was horrible and no way to have your guests feel during their stay.

You can tell the hotel is fairly new and some of the staff is just learning how everything works but they sure make an effort to make you feel welcome and comfortable. The view is amazing, unfortunately we were there on a rainy day. The beds are super comfortable. We were there for New Year’s and the dinner was amazing. Great price and huge portions, maybe too big. I felt so bad I couldn’t finish most of my food (I’m a small person) and obviously couldn’t ask for takeout. Tadeo (Sorry if I got his name wrong) our waiter went above and beyond to make sure we were having a lovely time. The only two inconveniences we had were that the hot tub wasn’t working yet and the restaurants didn’t have high chairs for our baby, I’m guessing because of the hotel being so new.

Location, sightseeing, poolside room

👍