Bahia Escondida

Good place

So this place has ALOT of potential. the customer service is great. The even honored my special request! On the other hand. The resort needs a lot of work. They don’t have bottled water for their guests at the restaurant. The bar at the other pool is either never opened and on the 3rd floor of the cabana. The food isn’t good at all. The internet service isn’t strong. Otherwise this place was great.

Exelent

The location is amazingly beautiful. And the hotel reception is amazing. They set the expectation for our vacation. Sadly, the rest of the staff failed, poorly. The issue is that while the hotel wants to be 5 stars, the prices and security attempted to mimic that, but the actual service failed poorly. The resort and rooms, while nice, fail to offer handicap access. Sure there are parking spots, but they are not enforced. There are no ramps nor elevators. Again, I may be asking too much, but again if 5 stars is the goal, this was missed. The rooms were very nice, our building is 5 floors and no elevator. Entrance is either on the first floor of the third. The security was there to only protect the pool and guard against non-guests, only. The demeanor was not service oriented. The on-site restaurant was overly expensive and took 1 hour to get food, at the time, there were only 3 tables being waited on, so the busy restaurant argument is null. I’m not sure if it’s a training issue or what.

Great option for a long weekend. Although the buildings are old, they are in good shape. A lot of activities for all members of the family. The food is good.