Budget Car Rental Merida Hotel Fiesta Americana

Both Jorge who took my reservation and Nellsy who I picked the car up from and returned to were extremely helpful and warm about the car, insurance and Merida as well as offering tips for local cenotes. Thank you and Budget, these employees deserve a raise! Not only were they knowledgeable about cars but they made my experience in a different country that much easier by both their local tips, patience with my Spanish and the English that they know. You’re lucky to have them as employees.

Jorge, the man in the office is extremely helpful and friendly! Open and honest about what you have to pay, and what you're getting for you money! I would recommend to anybody looking to rent a car from Merida.

horrible service, and staff lies to customers so they get them to buy extra insurance that is not needed at 3 times the normal cost in other agencies. Will not recommend nor rent from this place ever again. Car was dirty, the guy told me it was because they were so busy that they didn't have time to clean it up.

DO NOT DEAL WITH BUDGET CAR RENTAL!!!! We purchased a package through Travelocity that included an economy car with full coverage insurance and airfare. Upon arrival there was a budget rep waiting for us and gave us a ride to the budget car rental office where we met a lady who told us that the full coverage we paid for through velocity was no good here and that we had to purchase their insurance for over $400.00 USD. We took a cab to our air bnb rental at Hermosa Casa Luz. Luckily the property owners were great and gave us a ride back to the airport the next morning where we were able to get a great deal with Firefly car rental.

I had to wait at least 1+ hour for the car, other than that car was ok clean, low mileage with no surprises I didn't reserve the car I went directly so they told me the cars they had available One thing I didnt like about the car was that it didnt have ABS but I guess thats what I paid for.