HS Hotsson Hotel Queretaro

It's a really nice place to rest, the personal is kindly and the rooms are comfortable, clean and disinfected due COVID19

Great experience every time I come here. The staff is second to none, very professional and patient. Luis is great, good suggestions.

Clean and elegant hotel, great staff, excellent food, reasonable pricing . Since I can't find any other way to respond to the owner I'm editing this comment. I was completely satisfied, I have no issues with the hotel or the staff or the room or the food. I stay in an enormous number of hotels around the world, and in 40 Years of traveling I have only ever rated a hotel 5 star one time. It is not that I am not satisfied but I have a very high standard. This is a magnificent hotel and I will return to it again and again if I can.

This is a great hotel. Very clean rooms. Great food. An outdoor pool. Great gym.

We don’t recommend this hotel. When I booked to stay with my Family. I did put that I have 3 kids, and I put the birthday dates for each kid. To make sure we will get a bigger room for all my Family. So we arrived very late. So the receptionist gave me the key room than when I saw the room it wasn’t big enough all was very tight. So I decided to go sleep the night with out make a complaint. The next day I went down to see the receptionist and tell her that when we booked the hotel we specify that we need a bigger room to fit all my Family. Than she asked me for how old are my kids . Than I told her 5,12, and 16 years old than She said I well we will need to increase the cost of the children’s because that will be treat like adults. Than I told her wait wait I did put all the details with I booked the hotel room . Than she said she doesn’t know what happened but she will charge more money for the kids . I said whatever just give me a big room. She said unfortunately we don’t have bigger rooms . So that’s what we get very disappointed. Plus the parking lot it very tight and we had a hard time to park out SUV.