Cabify Querétaro

Yesterday I forgot a wallet, it took less than a minute to report it, its deficient customer support system, it takes hours to supposedly locate the driver, which allows his drivers to make things lost, I have evidence that it takes longer for my receipt to arrive than the copies of my messages to my email for me the conduct of your company protects dishonest people and thieves like that driver Juan heriberto Nissan versa plates 8488TGH I will proceed before the instances that are due since its deficient application allowed this to happen other applications providing us to to be able to mark and ask for the support of their drivers there was my entire fortnight, the worst thing that I even tipped is a shame that I have those people the government must support us because you really allow these situations to occur, right now it was money 2000 and documents after a while that is something else worse with your help what would happen

It is important that you know that to avoid these situations, you have a 24-hour emergency line to validate the user's profile before meeting him. On the other hand, Cabify has no way of exercising a correction on the cash services, because both the user and the driver are responsible for agreeing on how to pay off both the value of the journey and the mishaps presented. This means that you can seek help with a patrol or an official entity so that the user makes the payment, but mainly always remember that you must support yourself with the line since you accept the trip, even more so when you identify any of the following situations: - User first trips - Unsafe start and destination zone - Payment method - Abnormally long trip I will proceed to escalate your case to validate if it is possible that they subtract the commission charged in this journey, of course, I cannot assure you that this happens. So, if it is possible to make the modification, it will be reflected in your next billing cycle. We regret the bad moment in advance and we begin a follow-up to the passenger from this moment to prevent these situations from recurring. Remember that we are here to support you, if you have any questions, do not hesitate to visit our Help Center. This is what they answer me after reporting an incident that I had with a passenger who did not pay me for the service, that is, we are alone and the drivers must solve the incidents that happen to us, but they do charge us a lot of commission and we do not know anything of the passage get alive in each service that touches you

Today 11/02 being 10:03 am the offices are closed. What a lack of seriousness. I hope they improve soon😡 Thank you for your answer and another question now arises. Where can I collect my goal vouchers achieved?

Bad attention, very unprofessional staff and the times you have come early is always closed; Now it's almost 10 in the morning and it's still closed. They are very unpunctual.

They have no communication with the Cabify central, it seems that they were different companies, they only say "send an email, they will answer you", email that they do not answer.