Cartier

Unfortunate service. We stopped into the Polanco store to replace a ring I had lost. We are regular Cartier customers - but have always bought at Flagship NYC store. After being let inside by nice security officer, we were fully ignored by sales staff - no acknowledgement whatsoever. After about 10 awkward minutes, we chose to leave. We are a same sex couple - married just over 10 yrs., it’s hard not to make the connection that was an issue. We’ve had so many positive experiences in the past - this felt personal and awful. Will be hard to go back to Cartier.

Nice!

Really bad service (apart from the valet!) Their after-service following up orders in transit are a complete waste of time trying to chase them up to get answers. Very disappointed with my experience and a tarnish to the name of the brand. My recommendation: buy in another Cartier where they value clients.

The worst experience of all. Considering the situation for which you want an engagement ring, this is the worst place you can lean on. At first you think it is worth the cost-benefit, but it is not like that at all. Think about it very well before going to Cartier.

Very impeccable and very good security