Toyota Solana Nogales

I scheduled an oil change at 10:15 on Saturday, Dec 21. When I made the appointment I was told it would take 2 hours, which seemed a bit long, but I was in need of a change and a visit to a Toyota dealership, so I agreed. However, when I arrived around 10 am, and after checking in with the service rep, I was told it wouldn't be ready until 1 pm. I wasn't really happy with this, but had no real choice but to accept. So, we walked to a nearby store that had a few places to eat and had some brunch. We hung out there a little past 1,pm, and then walked over to the dealer to get the Camry. When we arrive at the dealer, I see my car sitting outside, and I am thinking it is all ready to go. I walk into the service rep office, and notice I am not getting any eye contact from the 3 reps sitting in the office. I feel something is amiss, go back outside to check on my car, and it is gone. I walk back to the service area, and see the mechanic just getting out of my car after he pulled it into the service bay. Apparently, the reason I wasn't getting any eye contact is that the didn't do anything with my car until they saw me walking up to the office. Short story, I was extremely disappointed in their service (which I did not get) and I told them forget the oil change and left the dealership pretty disappointed with the dealership. I will be lodging a complaint with Toyota Mexico. It might be a waste of time, but I'll feel better getting it off my chest!

Great staff and great car's

Excellent service attentive staff

Very good very kind

Excellent sales service! And very good options for a new car! Recommended.