Hampton Inn by Hilton Monterrey/Galerias-Obispado, Mexico

I did not feel safe here so I went to the new nearby Hilton Garden instead. The hotel needs to improve its procedures especially in the public areas. No hand sanitizer in the lobby and staff were not at the front desk. Great location though next to the McDonald's, casino and shopping center. Be careful they charge in dollars and make a profit on the exchange rate.

Great service, amazing delucous breakfast but the water temperature in the shower did not get hot enough until Saturday and Sunday and then back to barely being bareable. Too cold. Seemed like they only turn on the hot water on the weekends.

walking distance to food, ATMs, and grocery store. clean, staff answers the phone. We had to leave town early evening and were able to pay "half day" (stayed 1 full day + half day)

Terrible attention from the receptionist Sandra. Rude. Refuses to give bill when paying. She issues them when she wants. They do not respect the price they have published in the applications, arguing that the hotel has its own currency exchange other than the international one 🤣 they decide how much the dollar costs. I have been hoping for years in this chain and I have never had such unpleasant and abusive attention and policies.

Comfortable, quiet rooms, and the staff is very friendly. A few steps away from everything you might need in Plaza Real.