City Express Plus Monterrey Nuevo Sur

Mixed emotions here. On one side, this hotel has a great location. Since is right in the middle of the mall, you can easily go get dinner and a snack, do some shopping, go to the supermarket that is in the mall and super close to the doors, get Tim Horton's coffee and never need a car to do that. They have lots of security measures, they do a questionnaire, temperature checks, spray your bags every time you come back, the antibacterial gels, etc. We were nicely welcomed and everything went pretty smoothly. On the other hand, as soon as we get to the room, we found long hairs in a pillow. So every safety measure goes out the window and we suddenly felt not so safe. Hairs in a pillow means the room has not been throughly cleaned, especially during a pandemic, when that is super important. Then, the transportation situation. The hotel is still advertising this amenity, which is that they drive you anywhere in a 10km radius for free. It was one of the reasons why we chose them. One receptionist told us it was still working, and to just let them know 10 minutes before we needed the service. The other receptionist flat out refused, citing pandemic reasons. So all this confusing information ended up not giving us the service we specifically chose the hotel for. They need to mention the service is no longer available, as they mention any new restriction.

Small rooms with the most basic features. Only one drawer, no closets. Small bathroom. It is the minimum you need. Pros of this hotel: its location, its approach to environmentally friendly dinnerware. Cons: way too basic, that not even have international news channels on TV. Only six or seven channels. Slow internet.

Location is good. Shopping district. No refrigerator, hair dryer in the room. I will try other location next time.

City Express Plus is a very comfortable hotel. It's the only hotel in this area, so it has a privileged location, yet the rates are very reasonable. I would definitely recommend this hotel to firends and family.

Nice