Hospital General Lagos de Moreno

They take the patient in and call out covid code red without assessing and testing the patient for covid. They take away patients cellphone and they have no contact with their loved ones! How is this ok? It makes the situation worse! It affects their mental health! If you ask why, They don't give you a reason. Only tell you it isn't allowed. If it's to avoid spread of covid...the world knows to simply sanitize the device and allow patient to attend to their own device. They accept water bottles, candy, slippers, etc to be dropped off to the patient. How is a cell phone different?? Seems to me they want to avoid being in the public eye if there are pictures taken and shared in social media. That doesn't make it ok to do what they are doing. Is every hospital in Mexico doing this?? Also they don't call daily to give you an update and if you call they give you attitude and tell you They will call you when it's time to call you. If they even answer.. otherwise it rings forever without an answer. Needs better organization, better procedures, especially for covid care; And better trained staff/receptionists/social services to attend a patient's family whom is in distress. Unacceptable.

Poor patient care. Staff and medicines are needed

The hospital is new, it has adequate accessibility, it has adequate resources to serve the population, it provides adult emergency care, pediatric emergencies, gynecological emergencies, how many rooms for gynecology hospitalization, general surgery, pediatrics, and traumatology. Currently there is a part of the hospital destined for the care of patients with COVID-19.