Hotel La Vista

Awesome view and staff was extremely friendly. Very clean, safe, and comfortable will most Def stay again. We love Guanajuato!

We booked a room for my mother to stay for a few nights at La Vista during her time in Guanajuato. While the view is indeed spectacular, the hotel itself is very lacking, given the price: bedding was cheap and insufficient for the weather (it's winter and dips into the low 30s at night), no heater could be provided to warm up the very chilly room, bathroom amenities were sub-par (the towel appeared to a recycled gym towel that said "Sports Planet" on it) and hot water ran out quickly, and my mother even got locked in the bathroom due to a very poorly installed door handle. Service was terrible and they had the booking for the wrong day, despite the email I'd received a month earlier confirming the dates.

The place is nice for the price and the view is great. Some negative points: *the hotel location is a bit difficult to find (Google maps helped). *They don't go the extra mile, e.g. we asked if we could leave the car at the hotel parking for two more hours after check out but this was not possible. We understand they have a small parking space, but they can keep an eye on the car and even park it on the street if necessary. * Power outlets not conveniently located in the room.

The place is a bit difficult to get to and out of in vehicle, but the veiw is worth it. Wonderful service, employees offer to take your bags. They ask for your vehicle's keys (if you come in a vehicle) to move it if needed. Great wifi connection. Splendid and beautiful big rooms.

The location has amazing view to Guanajuato, absolutely stunning. The room itself could have been better furnished. Making reservations was easy, but at the moment of checking in there was a mayor miscommunication from booking to the hotel. My payment for the stay had been charged weeks prior to my visit, yet the hotel hadn't received the payment from the website. The front desk reception lady was totally rude, and kept refusing to even look at my email with proffered of payment, confirmation number sent from booking and volaris at the moment I had played for the stay. After about 20 min of arguments she had a representative from booking confirm that the payment had been made since before. She didn't even apologize, after basically accusing me of not making my payment. Putting that aside, the rest of the staff was polite and very helpful. The hotel has 2 access points, the front which is the scenic view ( but lots of steps to climb to get to reception) and the one in the back for car access. Guanajuato can be a party place at night, it was nice to be at a distance in which you can enjoy the view and yet get some sleep. As long as I dont have the same misunderstanding in the payment, I would probably stay there again.