Delegacion SRE Pasaportes

Really efficient. Passport was delivered 90 minutes after our appointment time. They managed us even though our Spanish is muy pequeto. It was like an assembly line where we wait for the next process/person to call us up. Waiting chairs are not comfortable and just enough AC so we are not sweating.

Personal and friendly service, especially from Victor. Everyone seems to be very knowledgeable and helpful.

Ok

There are no protection measures against Covid -19. They all put their fingerprints on the device without having cleaned it. They all sign on the same screen, without having cleaned it. Everyone uses the device to capture the iris equally without having cleaned it. And at the interview window, everyone rests their hands and arms on a dirty and greasy surface. The treatment in the interview is disrespectful and rude. Definitely bad service. And the probability of contagion is great.

It is the most satisfied time I have been, the available and friendly staff, the fast process.