Blu Riviera Maya

Awesome experience! A must do in Playa. The dolphins were so incredible, and fun! Picture prices are crazy high, thus only 4☆, not 5☆

Fantastic over the top dolphin experience. Best one we've ever been to.

Their regulations say that you can cancel your visit for any reason and you will be charged a commission of 10% of the payment if it is done earlier than 3 days before the visit. Well, I resigned in April 2020 and I have a visit in August 2020 and so far the company has avoided returns by not complying with its regulations. Managers avoid contact with me. In addition, I was informed in april that their bank account has been blocked. But we have midle of july. Dolphinaris how you pay salaries when accounts are blocked from 4 months? I send to them many emails with questions without answers. So Dolphinaris.. Why you dont be fair with your regulations?

I purchased tickets but unfortunately the establishment was closed due to Covid. I have been trying to get a refund for MONTHS but I can't get a return call or email no matter how many messages I leave. I can't even re-schedule! I am very disappointed. I have to leave one star or I can't leave a review, but I would leave 0 stars if I could.

Absolutely amazing experience, would rate it higher than 5, but the price they want for the pictures after is unreal. Understandably you cant take your phones or cameras in the pool with the dolphins but the price per photo they want is too much