Operadora Paraíso Huatulco

Can't say enough great things about this company! Their tours are great, they went above and beyond for us! Walter was our guide for the Waterfall tour. He was very knowledgeable, great at navigating the mountain roads, and beyond nice. I forgot my wallet in the van, and Walter and his boss made sure I got it back! Honest, ethical and trustworthy!!! This kind of customer service will keep them in business for a long time to come! Thank you Walter and team!!!

We had a wonderful tour of the bays with the Diosa del Mar boat and crew. Nicely done! Our tour guide, Guillermo, explained each highlight in both Spanish and English, which made for a fascinating day of adventure. The tour starts with photos at the front of the boat, that you can buy later during the trip, and gratis bottles of cold water and sodas to keep everyone hydrated. The first stop of was at Chachacual beach. There you can rent a beach umbrella and buy refreshments from a family that services the beach. If you rented snorkel equipment, or brought your own, it's time to explore the coral. We saw thousands of tropical fish swimming among the multi-colored corals. One crew member brought up exotic species with each dive: a sea cucumber, a purple sponge, a sea anemone, a sea spider (some sort of starfish) and more. The crew is knowledgeable, and concerned both for passengers' safety and education about Huatulco. Bring sunscreen, and apply it frequently! Back on the boat, and off to Bahía Maguey for a seafood dinner (not included) at any of several restaurants out on the beach. The restaurants are a bit pricey, so I recommend sticking to the basic dishes. It's still extremely sunny, so worth enjoying a slow meal in the shade of the thatched roof until the tour continues. Be ready for a non-ending stream of street vendors offering everything from folkloric crafts and desserts, to a photo with an iguana. Cash is king here. The restaurants accept credit cards (but Discover has yet to be discovered here), everyone else accepts cash. Now back to port. If you're lucky, you'll see some sea turtles or even a whale, but no guarantees. Back at port, remember to top the crew, and then find your transport back to the hotel. The bathrooms at the port are clean and well maintained. You can also use the toilet on the boat, but best to reserve this for emergencies.

Given that my wife very nearly died while on this tour, I don't recommend it. It is dangerous. The machines are poorly maintained and the instruction is lacking. If you do have the misfortune of having an accident - beware - the company will attempt to legally bar you from leaving the country and extort a cash payment. Do not trust this company.

One person died due to the negligence of his staff. Today, November 7, 2020, I took the tour of 7 bays with this agency, everything was going fairly well with regard to attention and kindness, when we reached the beach where we would snorkel, the guides who accompanied us separated us into groups differentiating To those who had swimming experience and those who did not, the guides were more focused on taking the photos (which they later sell you) they were never aware of the group, one person floated for several minutes unconscious, being pulled out of the water and helped by them Tourists who stayed on the beach, the last to notice were the guides, staff from another boat tried to revive the person, but it was too late. The staff did not know what to do, in the end they stayed on the beach with their relatives and the rest (without having finished the tour) returned without refund; far from the money they could return, it was evident the little reaction capacity that ultimately took a person's life!

I am a person who travels regularly and is no stranger to tours, unfortunately today a person in our group lost his life while we were in charge of this agency; You could argue what you want on their part, but in the end there was no timely response from the agency or from the people "subcontracting at the port" to make the trips, which led to this unfortunate event in a negligent way, the first reactions were from the tourists themselves and from people on other boats, not from the personnel who were "looking after us"; The agency was not aware of first hand and found out from everyone else, obviously each one of the boat gave the version they wanted to be able to get the best out of the agency and claim the trip as successful; Out of solidarity, many travelers decided not to finish the tour (and what could be expected was that those involved focused on coping with the problem with the family) even so the agency refused to reimburse what was paid for the rest of the passengers, commenting that "the tour had been completed “(it should be noted that we were in the first destination), I think that in the end an agency is hired as a means to achieve a good experience and in a complication to have a backup.