Amstar DMC

Went to Grand Park Royal Transfers and actives were well taken care of by Antony He did a great job Thanks Amstar

They supposed to refund me 70$ transactions and 288$ transactions! Instead of this amount i have got on my bank account 60$ and 252$! The difference it is so big because when they refund money back they do in pesos at the lowest cost of money exchange rate! Shame on you-hungry money 💩

AMSTAR COZUMEL/RIVIERA MAYA Sadly, it was dealing with Amstar, that made this vacation end on a completely sour note. We stayed at a hotel in Akumel for one week and made arrangements through the Amstar desk to travel to Cozumel same hotel chain for the second week. Booking it through the at the hotel was apparently too complicated - we needed to do it through an agent on the phone, while sitting with the Amstar rep. It should have been easy - Transport from Akumel to Playa Del Carmen ferry dock - tickets on ferry to Cozumel - transfer from Cozumel dock to hotel. No one was waiting with ferry tickets in Playa (although we hade been charged on our Visa for this service). We ended up waiting with the driver for over 30 mins while he talked with Amstar. Nothing! We bought our own ferry tickets and ended up being picked up in Cozumel After arriving at the hotel and going to the Amstar desk and explain the situation and ask for a refund for the ferry portion, I was given the Run around for 5 days. Still no refund. At this point not feeling especially confident in Amstar ability to service their clients. Took almost a week to get pick-up confirmation to get back to the Cancun airport. We were assured repeatedly, be several reps that there would be no problem. Pick-up at hotel good, drop off at ferry in Cozumel and met by Katreena. No fairy tickets (ggrrrrrr) at this point we have had enough. She takes our pictue so our driver Hernando will know who to pick up on the Playa side near Senor Frogs. Again, we waited over 30 minutes. No show by Amstar driver. WE ended up paying for a taxi to airport. This entire trip was prepaid!! I have never been treated so poorly by a transportation service. We travel several times a year to Mexico, and have used Amstar in the past with no problems. This was beyond the ridiculous.. Update: January 30th - we will have not received a refund or response.

The shuttle service is a complete rip off you can get a taxi way cheaper !! I used the shuttle services from the airport to my resort and I was crammed inside and not to mention we had to make serveral stops along the way to drop off other passengers at various resorts. We ended up canceling the services 2 days in advance for the departure and they wont give me a refund and are giving me the run around. Avoid this company they are scammers!

Stay on the cruise ships in Cozumel. Every business person here is scummy, lying, garbage. Disgusting place.