Mueblerías Romo

Good afternoon, yesterday I made a purchase for a whirpool duplex refrigerator for 16982 pesos, at the time of paying with my credit card they give me some cookies as a gift, today they speak to me via the white customer service phone, to say that the product they have in The warehouse is defective, and they would give it to me without guarantee, they invited me to go to the furniture store and choose a refrigerator but there is none that meets the characteristics that I intended, that is, they are below the benefits I was looking for, they tell me they will return my Money in physical and not the return electronically, but they will charge me for the cookies with the price of almost 600 pesos, the problem is that the cookies were opened since I thought that if they were a gift, I tell you that I agree With that charge, since I never intended to buy cookies and in the sales note they said that it is a gift, after this, white tells me that what I am saying is an offense to the company, and warns me that if I want I am going to have a problem and fight that, and finally he tells me that since my purchase was at 12 msi, likewise, he will return my money, that is, with payments per month. 600 pesos for many is little but for others like me it is 3 days of work, it is not fair those undue charges, and the breaches selling defective products without guarantee or that do not have them, I only want a refund of my full money, and I know hold in what you write clearly says gift the cookies, in case it is your white who will attend to what I am writing, what you do is inappropriate to threaten that I will have problems and collect the gifts, in any case change your way of selling and deliver the gift until you deliver the product that I bought you intact.

Good quality furniture at affordable prices in addition to their beautiful designs

Outrageously expensive

Great variety