Casa Italia Luxury Guest House - Mérida

Fantastic hotel and great staff. We had a small balcony, nice big room, and comfy beds. Great shower. Staff spoke great English and helped me arrange a rental car. Overall one of the best hotels stays I have experienced. Can't recommend enough. The small room on the main floor was a little loud (we stayed over an extra day and that was the only room available).

We stayed here in mid February and were very pleased with our choice. The property is beautiful, our room was spacious and extremely comfortable. Everything at Casa Italia is first class. Most importantly, the hotel staff were welcoming and helpful, and went out of their way to make our stay enjoyable. This hotel treats its guests like family, which is high praise indeed in the hospitality industry. When we return to Merida, this will be where we will stay. We recommend Casa Italia without reservation!

Small boutique hotel, with the nice room I've even stayed at. Nothing much to look at from the outside; but, warm charm inside. Breakfast was very good, and the service was excellent.

Outwardly this is a great hotel. It is in a great location for Merida near Paseo de Montejo. The hotel itself is lovely with charm and character. The staff and service seemed great. Unfortunately we had an issue with money being stolen from our belongings. About $900 pesos and $40 dollars which we easily confirmed taken as we were checking out. When shown our room we were told the room safe did not work which was a bit off putting. When we discovered the dinero missing after already leaving we were still pretty shocked. For a hotel of this supposed caliber you should not have to worry about such petty theft and invasion of privacy. It wasnt a huge amount of money but traveling in this part of Mexico trust and safety should be a paramount concern for a property and unfortunately this hotel fell short. Unless you want to roll the dice with your belongings and personal information I would strongly recommend NOT staying at Casa Italia

Very friendly staff in this nice small boutique hotel. Design is very thoughtful and both traditional and modern at once. Great use of lighting and greenery. Staff gave us tips how to best do a flamingo tour to Celestun and arranged a taxi at 7am. Allowed us to check-in early after a night bus, which was bliss.