​Artisan Family Hotels & Resort Collection Playa Esmeralda

While the overall hotel is OK, local customer service lacks of experience and 0 standard processes. Location is good, remote and far away from everything, great place to rest and relax, just need to be patient as you will need to ask for everything, TV remotes, hand towels, etc. While there is wifi on the lobby if you need wifi or lan in the room, not gonna happen, and cell phone signal will only reach 3g. They do have a business center but mainly no good data coverage. Price is quite high for the service and amenities available, food definitely needs improvement, should have a local cuisine option rather than an international menu with many options but they are out of most.

not recommendable, everything needs urgent maintenance and is dirty, restaurants have nearly nothing and the quality is not as aspected for what they charge, also very limited choice of drinks ... only a brand beer "Sol" available. Hotel staff without experience and dedication. No working wifi. Never again ... was my 4 stay because of an event in the dunes.

Beautiful place, it is ideal to spend a weekend enjoying the beach, the food is very good and the restaurant service is excellent I would definitely return

The location it's very nice, you have a lot of things to do like going to the beach, use the motorcycle to go to the sand dunes and it's very wonderful, you can also relax in the spa, and if it's cold outside you can use the indoors pool, the prices are a little high but it's a very nice place to stay, the attention it's very good too

Just visited in April 2016, had a great time and plan on coming back as soon as posible the hotel has everything you would need and if you wanted to venture into town you can, the dunes on the north end of the beach are amazing, rent a 4 wheeler and ride down or go on a boat tour to the reef off shore, also the surf is pretty good, but you won't find a surfboard anywhere in town