BBVA Bancomer Apodaca Villas

Not even this star deserves I have 3 days coming and after 3 hours an executive dial comes out and says there is no system, come back tomorrow and so all the people leave, it cannot be that the system crashes and they run you to another branch, and yesterday already Desperate for so much time invested, I get that they are a plus branch, and I do not open any type of account, which is at the service that I was, very sad and disappointing that this branch behaves like this, when I personally considered BBVA THE BEST BANK OPTION ...

There is a lack of communication, there is always an executive at the entrance who asks you what procedure you are going to carry out, but if you don't pay attention or don't read, it doesn't tell you where to train or that there are two different lines to access the branch, if she explains if you have Some doubt but at the entrance of the branch there they put two small signs whether you go to the window or with an executive. They also have an elevator in case seniors go that if they can't climb stairs, they take care of you very well 👌 and they have access to all pregnant people too. About the parking lot you can also park from entrance to exit, and they also have parking, only trailers are not allowed, there are always transits on the corner.

One star because 0 cannot be given The Apodaca branch is the worst in terms of customer service. Call the bank to ask for information on documentation for my mobile banking and once you arrive at the branch, the guys who are standing there at the entrance ask you for additional documents that you obviously do not have because they are not necessary, obviously not to assist you because they want to leave early on Saturday. Very bad. Train your staff to improve this, with Banamex never fight so much.

Very bad attention from the lady, she didn't want to open my basic account because she couldn't

Loads of people, rows and rows at this branch. Somewhat slow to attend and small staff.