Banco Santander Serfin

Terrible service, I had them in a better concept in terms of customer service but today I had a bad experience. I went to open a payroll account that my company sent me to open. I spent 1 hour waiting for when it was almost my turn, a bank employee who was at the entrance told me that they only open 5 accounts a day and there were no more ... But on the other hand I was passing to other customers who were going other operations. We got out of line 3 people. Terrible service, I could almost swear that it is discrimination since as we are not clients and a payroll opening does not earn them interest, that is why they do not mind serving us in the same way as those who are already clients and consume other services. The only thing the clerk could tell me after he saw me upset, he said- come tomorrow at 1 hour before we open so I can catch up! What a bad service from Santander. Now they blame the covid situation and thereby excuse themselves from everything.

Almost 2 hours for them to attend the window and still waiting There is no staff .. or anyone to streamline operations .. bad branch

The attitude towards the customer is lousy. Sense of urgency: none. Two hours to enter and half an hour to be attended to.

HORRIBLE!! ALWAYS SLOW, LACK OF STAFF, AND THE ONE WHO IS SUPER RELAXED AS IF THERE WERE NO PEOPLE WAITING, TALKING ABOUT THEIR EXERCISE ROUTINE, FOOD OR ANY THEME LESS THE ONE THAT THEY SHOULD HAVE, I HAVE 50 MIN WAITING AND ONLY ONE PERSON IN FRONT OF ME, THAN TMB IS WAITING. HORRIBLE!!

Horrible, slow, neglected customers, insufficient staff and no quality of care