PARADISE TRAVEL AGENCY

We booked a snorkeling trip with them. Included in the tickets was the ferry to Cozumel and the 2,5h snorkeling trip. We met in the morning at the office, as agreed the day before. There was nobody there when we arrived and waited 20 min before a lady showed up. She did not speak a single word English and seemed to have no idea that we were going on a trip. After some phonecalls she told us to pay the last part of the tickets (had pre-paid a depositum), before she took us down to the ferry terminal. Already then did we see that the waves were huge, and the ferry itself struggled with getting over to Cozumel. And as we arrived the island 40min later and found the tour guide for the snorkeling, he just told us that there was no way we could go out today because of the weather. The wind and waves were too high. This was OK enough, as they cannot control the weather. However, at the agency office just 40min earlier they did not mention anything about this. From a company who have been doing this for years it is rather strange that they dont know when there is too much wind or not, and that they dont communicate with the snorkeling boat. We were told by the guys at Cozumel that we had to go back to the office in Playa del carmen and there we would get a refund of the money. This was not true. After arguing with the lady there for quite a while, we got bak 1/3 of the total price as they clamed that that was the price of the ferry we had taken. Not impressed by these guys at all, and would not recomend them.

Sold us crooked tickets. Told us the ferry returned from Cozumel at 10pm...the last boat was at 8pm. We had to purchase tickets (AGAIN) from a different ferry company to make sure we didn’t miss the last boat back to Playa....went back to the agency at 11pm, and the same people who sold us the tickets said they didn’t remember us, and they never sold us the tickets, and tried to blame us for confusing them with somebody else. Jorge Estrada is the owner of this company. The only review they have is of the owner himself.

If they look for it, it is a very good service It is definitely a very attentive, friendly and committed company to provide good service, offering experiences at a reasonable cost. I have a very good impression and experience with this company.

Excellent service, a magnificent experience.

Watch out!!! It was canceled in a snorkeling trip due to a storm and they didn't want to return the money despite saying they would return it if it was canceled, don't buy here. We bought the tickets at the Mar Tierra artisan shop in streets 2 and 10. And they took us to this office when we asked for the refund and they didn't want to give it. Now the store is painted pink and yellow Warning! Don’t buy here! Our snorkeling trip got canceled due to a storm and even though they said they do refunds they didn’t want to give us back our money. We purchased them at a store on streets 2 and 10 called Mar Tierra but this was their office where they took us to get our refund but they didn’t refund it. The store is now painted pink and yellow.