Marina La Bonita

We originally booked a tour with this company which was canceled due to not meeting the six person minimum. Very disappointing because nowhere on their website or in the initial email was it mentioned a six-person minimum was required. We rebooked for the next day with a pickup time of 11:30. We waited over 45 minutes for transportation which never arrived. We were told driver was caught up in construction traffic. A big waste of our time! A word of the wise, "If your early, you're on time. If you're on time your late" The driver should have anticipated delays and left enough time for this. Communication: In order to get a reservation you must email the company first. I thought the communication was extremely slow often taking hours to respond and even days. This company needs to work on a faster more efficient streamlined booking system like all of the other tour companies do. Transportation: Thier initial contact email says it is $15 a person see below quote, "We also offer roundtrip transportation for $15/person. Please let me know if you have any questions and we look forward to serving you!" Thier website says, "Please note that when booking any of our services we can offer roundtrip ground transportation for $10USD per person for hotels within Puerto Morelos and Punta Maroma and $15 USD per person for hotels in Cancun and the Riviera Maya" This company needs to be more honest about transportation fees. They wanted to charge me $30 a person from the hotel zone area. They need to let customers know that transportation is NOT a flat rate, it is dependent on the location from the marina. Finally $73.30 was the price I received on my invoice for one person for the trip. Website says $73.00. $0.30 may not sound like much, I'm just curious where the change came from? After all of this we were told on Monday that our $75.20 deposit would be refunded. Four days go by and finally deposit arrived. It should take less than 3 minutes of your day to issue a FULL refund not four days. Overall my experience with this company was a disaster! Hopefully manager/owner will read this out loud a few times and improve thier business. Quick recap of this company so I can drill in their head just how terrible they are. 1- They lie about the cost of their trip adding change to the per person trip cost. 2- They lie about Transportation cost and double the price when they send you an invoice. 3- When you make a deposit not all of this money is applied to the total trip cost due to PayPal fees. $75.20 was the deposit I made. $72.72 was the amount applied to the final invoice due to PayPal fees. Your company needs to go to a deposit system where you can use a credit card and there is NO fees. Using PayPal for deposits is a horrible idea. Nobody wants to pay unnecessary PayPal fees! Set up a system where a credit card deposit can be used like all of the other tour companies do. 4- Their transportation drivers cannot even show up on time due to traffic. 5- Their communication is horribly slow. It often takes hours and days for them to respond to a simple message even if they have your phone number they are super slow.

Awesome Scuba experience! This was my first marine dive, but my son has been on many. We had a great, calm day which helped. My son said he has been in places with more animals and better visibility but still really enjoyed the experience. The staff was great to work with and flexible in accommodating us. The responded to e-mails promptly, arranged transportation to/from the hotel, and made the experience simple and enjoyable. The dive master did a great job helping me as a first timer. A photographer joined us and offered all pictures for $50 US.

Good snorkel spot, escort on a nice catamaran with good drink service to cruise a view of the local beaches. They waited for us when we got picked up by the dive skiff, an hour snorkel, then back to the cat. Overall good experience with fun staff.

We just got back from Cancun this morning - before I've unpacked my bags- I have to write this review. Normally, I'm not a big review person, but this experience was a once and a lifetime event - that I have to give major credit to Marina La Bonita. My sister and I did the Catamaran La Bonita Reef Sail and Snorkel with Sandbar tour on 3/16 - Our captain's name was Alfredo - and Anselmo was our first mate. We were incredibly lucky and were the only two people on the boat - and we had the most amazing time. From snorkeling to relaxing on the sandbar, my sister and I had to pinch ourselves several times because it was - honestly- the best day we ever had. Both were so nice, took all the pictures we could ever want, and we had such an amazing and incredible time - we will have such an amazing memory of this place. Everyone here is top notch. If you are lucky enough to find out about Marina La Bonita- don't look for another second for any other catamaran tour - this is the one to do. Absolutely, 100%, worth it.

This is a place to go to be pampered. Take your pick of relaxation or party. Kid friendly with a warm atmosphere, you’re encouraged and told “this is your boat”. We will definitely be returning. The pictures taken were beyond outstanding and easily transferred as well.