Bel Air Collection Resort & Spa Cancun

Great view

Place was horrible. We had stairs that were so small and we had to get six suitcases up them and the toilet was clogged they sink wasn't draining another woman who was from brazil payed for a master suite and she said that it was disgusting and that there was blood everywhere and it stank. Please don't go here the building is old and you have to wait five years for the elevators to work. plus the wifi sucks

I tried to get the manager enough to time to resolve my complaints and issues with my stay, but they have chosen to ignore me. I filed a complaint the day I checked out, due to not having hot water (so I never used the hot tub that I paid extra for) for my entire stay, and having mildew pillows. The manager wanted to give me 400 pesos ($17.87USD) to resolve my dissatisfaction. I am highly offended, and outraged that they would treat guest like this, especially during this time. My travel dates were 6-20-20 to 6-24-20, and I have yet to hear from someone. The best part at this resort, were the food, and the culinary staff and wait staff. In all, I wouldn't recommend any stay here. They're too many other nice places to stay, where you will receive a better treatment and a better stay.

This place is absolutely amazing!! Staff are incredible!! This is the best hotel I've stayed in by far. The view of the ocean is breathtaking. The spinach juice in the morning is to die for and the place is spotless. Definitely recommend this place. It's only 12 minutes from the airport, there's an amazing Mexican restaurant across the street as well as a grocery store that sells hot food, alcohol, ECT. Also my tour was only an hour ride from the hotel. Also there are buses and taxis you can grab right outside so transportation is easy.

The general quality of the hotel is good, the swimming pool is very pleasant with the pool bar and the access to the beach is immediate, very appreciable and beautiful. The food is excellent. The services are good but some things need to be reviewed in depth. The all inclusive service of the hotel works but is absolutely not optimized. Every time you take a drink or eat something you have to give the room number, name and signature. This is really annoying in all inclusive where the consumptions are often many. If you are a family of more than 6 people expect to have problems eating all together. We were 8 then 10 and we were refused many times at the restaurant, having to wait for places to become available. Some roadside rooms are noisy because of the state of the windows. It's very important to check the equipment s in the room before unpacking, especially the air conditioning. A plus for the waiters, the reception and the animation who do their best (thanks Felipe). We are still very happy with our stay in Mexico and Bel Air Cancun.