National Migration Institute

I would put -100 if possible. No one there speaking english. And especially when this corona, my husband can't go with me, only one person inside which I DON'T SPEAK SPANISH. They don't even try to talk to make me understand what next to do. Super BAD experience going here. BAD WORKERS!!

We were pleasantly surprised as to the easy processing, no hassle and friendly staff we encountered. We arrived an 1.25 hours before opening and was done by 1030am. Our issue was an expiring tourism visa. As long as you have the correct documents and call ahead to confirm with INM in Querétaro what is required, you’ll have a smooth process. Building was nice and seating was provided inside.

I would put zero stars if possible. Everytime I have to go the immigration office I can't eat because of the stress. I have yet to have a positive experience. The people there are incredibly rude and unhelpful. They have no understanding of customer service or helping foreigners (especially those whose first language isn't Spanish). Also they don't answer the phones so you have to go to the office for the smallest inquiry. I understand that they are understaffed but that is no excuse for their poor behavior. Expect to have to go back multiple times, spend hoursahours there, and get treated like garbage.

They moved and put a sign on the door (no date) asking you to “WhatsApp” them to give you the new location but the phone number is not even registered in WhatsApp. I spent half an hour trying to call and message them, no answer... Why can’t they just put a sign with the new address? While I was there 3 people arrived looking for INM... Same issue all.

For me. They offered me a good service, they resolved me a doubt about my migration status. Not everyone are bad in INM